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Our Client Process

How our offshore outsourcing process works  :

Step 1: State Requirements

We conduct consultations to establish your requirements​, including:

  • Scope of work

  • Budget 

  • Service level quality 

  • Timezone & cultural preference

  • Level of confidentiality

Step 2: Match with our Vendor(s) 

We match your requirements with our vetted vendors / partners​, including:

  • Vendor operational capacity

  • Vendor expertise

  • Software compatibility / integration

  • Cultural alignment

  • English language proficiency 

Step 3: On-going Management

We perform on-going management of your offshore vendors, including:

  • Monitor service quality

  • Offshore vendor payments 

  • Communication & collaboration

  • Dispute resolution

  • Exit strategy / contract extensions

Our Vendor Process

Step 2: Verify Reputation

We verify the vendors market reputation to establish trust, including:

  • Company registration & address

  • Website & online presence

  • Industry certifications

  • Client testimonials

Step 2: Financial Health

We assess the financial health of the vendor to reassure financial stability, including:

  • Going-concern

  • Red-flags for litigation

  • Years in business

Step 3: Data Protection

We require assurance from the vendor that sensitive data is protected, including:

  • Non-Disclosure Agreements (NDAs)

  • Assurance of GDPR compliance

Illustrated Waves

Our Client Solution

Process to become a client partner

Step 1: State Requirements

We conduct consultations to establish your requirements​, including:

  • Scope of work

  • Budget 

  • Service level quality 

  • Timezone & cultural preference

  • Level of confidentiality

Step 2: Match with our Vendor(s) 

We match your requirements with our vetted vendors / partners​, including:

  • Vendor operational capacity

  • Vendor expertise

  • Software compatibility / integration

  • Cultural alignment

  • English language proficiency 

Step 3: On-going Management

We perform on-going management of your offshore vendors, including:

  • Monitor service quality

  • Offshore vendor payments 

  • Communication & collaboration

  • Dispute resolution

  • Exit strategy / contract extensions

Our Vendor Solution

Process to become a vendor partner:

Step 2: Verify Reputation

We verify the vendors market reputation to establish trust, including:

  • Company registration & address

  • Website & online presence

  • Industry certifications

  • Client testimonials

Step 2: Financial Health

We assess the financial health of the vendor to reassure financial stability, including:

  • Going-concern

  • Red-flags for litigation

  • Years in business

Step 3: Data Protection

We require assurance from the vendor that sensitive data is protected, including:

  • Non-Disclosure Agreements (NDAs)

  • Assurance of GDPR compliance

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Partner with The SME Support Hub

Imagine a world in which your back office is a silent collaborator in your success rather than a source of frustration. We are here to manage, protect, and improve your back-office operations, whether you are a creative agency looking to grow or a start-up juggling multiple clients.

 

Time is non-negotiable. Let's invest yours wisely​

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